Residents concerned after a week without mail delivery to their Fayetteville neighborhood

One man has even filed a congressional complaint.

The good news is: The mail is once again starting to flow. The bad news: Residents say delivery is still sporadic.

For Jim Burns, walking to the mailbox with no results has become a common occurrence.

He says the problem started in the Camden Woods neighborhood around July 12. He and his neighbors on Whisper Oaks Court went without mail for about a week.

"When I went and spoke to the postmaster on Monday, they said that they were down 12 carriers," he says. "And there was no explanation as to when those jobs would be filed."

Mary Gintz, who also lives on Whisper Oak Court, says not getting mail in a timely fashion is alarming – especially for those expecting important financial papers, or even prescription medication deliveries.

Burns took matters into his own hands and filed a complaint with his congressional office.

While WRAL News shot video for the report, we noticed a mail truck in the neighborhood. However, Burns says delivery is still sporadic.

"It was delivered two days," he says. "And yesterday we did not receive mail."

When WRAL News called the Postal Service help line, it said: "It is normal for an address to not have any mail slated for delivery on any given day. However, if you have not received any mail within a three day period, or if you are not receiving mail regularly on a specific day of the week for two or more weeks in a row, I can help you here with the next steps to get the issue resolved."

WRAL News spoke with postal workers who could not go on camera, but who said the mail is about three weeks behind – with no word of when it will get back on track.