Last year, the Triangle was severely affected by an ice storm. At the peak of last year's ice storm, more than 1 million customers were without power.
"Progress Energy is prepared better than ever in responding to a major storm event this year," spokesman Jackie Joyner said.
Officials say the biggest change will be communication with customers, especially Spanish-speaking ones. They also pledge to have better outreach of news through the media. Progress Energy will also work more closely with a weather service and other emergency agencies.
"As soon as the power goes out during a storm, the first thing that a customer really wants to know is when is my power going to be restored," Joyner said.
Accuracy on estimates is also expected to improve. Officials say they will be able to handle 40,000 phone calls an hour.
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