Going abroad? US government says passport waits top 3 months

The State Department said Wednesday that the wait for a passport is now between 12 weeks and 18 weeks, even if you pay for expedited processing. That’s because of ripple effects from the coronavirus pandemic that caused extreme disruptions to the process at domestic issuance facilities and overseas embassies and consulates.

A department official says a backlog of 1.5 million to 2 million passport requests means that applications submitted now probably will not be processed until the fall.

Rachel Arndt, deputy assistant secretary of state for passport services, said the department is increasing COVID-19-reduced staffing throughout the United States as pandemic restrictions are eased. But she said Americans needing to apply for or renew a passport should do so at least six months ahead of when they plan to travel.

“We really encourage folks to apply for or renew their passport at least six months ahead of when you’ll need one to avoid any of those last-minute problems,” she told reporters.

"It would be my first time going outside of the country,"she said.

The problem, she doesn't have her passport yet.

"When I originally researched it, it said nothing about it taking 12 weeks," Reed said. "And even when I went in to submit my application, the postal office employee told me, 'yeah, it should only take about four to six weeks.'"

She even paid the extra $60 for expedited processing, and another $17 for expedited shipping.

When she's called for updates, Reed has spent hours on hold.

"Waiting for somebody to answer the phone," she said. "They always say the lines are busy. If you call when they first open, or if you call later in the day, they always say the lines are busy."

The State Department and Department of Homeland Security have already taken steps to ease issues related to Americans abroad with expired passports who are seeking to return home.

The departments announced in May that U.S. citizens who are currently overseas and whose passports expired on or after Jan. 1, 2020, would be able to use their documents to reenter the United States until Dec. 31, 2021. That provision does not apply to travel between third countries unless it is a transit stop.

As for Reed, WRAL asked a State Department representative about her passport, which showed as "in process" for more than a month.

A couple of days later...

"I got a status update and it said that my passport was going to be delivered that day," Reed said. "And I received in my mailbox that Saturday. I'm so excited. I was so worried."